I received a real-time feedback email and it seems the guests are not too happy, what is being done about this?

I received a real-time feedback email and it seems the guests are not too happy, what is being done about this?

Guest Relations receives the real-time feedback emails as they come in and when we see a guest is unhappy or having difficulty with something, we contact them and send the appropriate team to the home to correct the issue(s) promptly.